Refund policy

This policy describes the refund conditions for digital products purchased on this website.

1. Digital product

As this is a digital product, the refund may depend on delivery status and use of the digital content.

2. When we evaluate a refund

  • Delivery failure after support and attempted resolution.
  • Proven incompatibility with requirements stated on the product page.
  • Duplicate charge or operational error.

3. How to request

Contact us by email informing your order number and the reason.

4. Timeframe

We will respond within up to 2 business days, and refund processing time depends on the payment method.

ELETROKEYS LTDA — CNPJ 44.694.356/0001-48.